Help Us Test Our Virtual Assistant: Emma

Help Us Test Our Virtual Assistant: Emma

We’re excited to introduce the test version of Emma, our latest customer-friendly innovation.  Emma is a computer-generated assistant.  When complete, she’ll be able to help you navigate through the USCIS website and find answers to your questions. We’ve been inviting various groups to ask her questions so she learns more, and now we’re inviting everyone in the world.  We can’t guarantee yet that she’ll know all the answers, but the more you ask her, the smarter she’ll get.

Here is a recording of my recent "chat" with Emma.  She answered most questions very well, however the term "student" really sent her on a tangent.  I was particularly impressed how she was able to pull up the correct webstes immediately. Check Emma out!

Chat between Emma and Teacher Jennifer:

Hi, I'm Emma! I am being designed to help you find answers about all of the services USCIS provides. Because I'm still in training, please be patient with me while I learn about this website. To hear my answers, turn my sound on at the top of this window. What questions do you have for me today?

how can I check my case status?

Please select the "Check Case Status" link below to check your case status online. On the page that opens, enter your receipt number and press the "Check Status" button.

* This link will take you to a new USCIS.gov site.

• Check Case Status *

thank you

You're welcome. Let me know if there is anything else I can do for you.

I want to sponsor my sister to immigrate from Vietnam. what do I do?

There are two different Affidavit of Support forms. The most commonly used is Form I-864. Form I-864 is used for family-based immigrants and some employment-based immigrants to demonstrate that they will have adequate means of financial support and will not become a public charge. Form I-134 is used by nonimmigrant visa applicants who are required to meet the public charge inadmissibility ground but are not required to file Form I-864. For more information on either of these forms select from the links below.View Page

• Form I-134
• Form I-864

Need to go back?

• Return To Previous Page

ok

What other questions can I help you with?

Emma is cool. Will USCIS add audio capability to Emma's answers. We want to hear your answers, too.

Thanks! I'll pass that on to the people who programmed me!

Is it ok if I make a screencast of a

I'm not sure I understand. Please try rewording your question.

May I make a screencast of a q-and-a session with you and share the video with my students?

If you would like to study as a full-time student in the United States, you will need a student visa. There are two nonimmigrant visa categories for persons wishing to study in the United States. These visas are commonly known as the F-1 academic student visa and the M-1 vocational student visa. Please select from the links below or see the page I've opened for you for more information and eligibility criteria for the F-1 and M-1 visas.

• F-1 Student Visa
• M-1 Student Visa

I think you misunderstood my question.

I don't understand your question. Please try asking it in a different way.

May I make a screencast of our questions and answers?

I couldn't quite understand your question. Please try asking it in a different way or choose from the links below for more information.

• Green Card
• Citizenship
• Adoption

More Links >>

May I record your answers and share the answers?

What type of records would you like to request?

• Requesting Genealogical Records
• Requesting Deportation Records

Emma, do you understand other languages? Can I ask you questions in Chinese of Vietnamese?

Please see the page I've opened for you for the multilingual resources provided by USCIS. Just select the language you'd like more information in to review the documents available to you in that language.View Page

Need to go back?

• Return To Previous Page

Thank you for the multilingual resource page.

Please see the page I've opened for you for the multilingual resources provided by USCIS. Just select the language you'd like more information in to review the documents available to you in that language.View Page

Can I ask you questions in Vietnamese?

I'm sorry I don't have any additional information to present to you right now, other than what I have already shared. Please try rewording your question or select the link below to display the content again.

• Multilingual Resources

Do you understand Vietnamese?

Right now, I only speak English, but eventually I will be able to speak other languages including Spanish. Is there anything I can help you find today?

I am glad that you understand spanish.

For the Spanish version of USCIS.gov, please see the page I've opened for you. Here you will find all of the information available to you on the English site in your preferred language.View Page

I speak English and my students speak Spanish and Vietnamese.

I've found more than one topic in response to your question. Click below to specify.

Related Info:

• User Requests Assistance in Spanish
• Studying in the US

Will Emma be available as a mobile app?

USCIS.gov and I are available on the USCIS.gov mobile site. Just access this site on your mobile device and you'll be able to chat with me there, as well!

great!

Thanks! I'll pass that on to the people who programmed me!

Can I have a trascript of this chat?

I am not positive that I understand what you are asking. Please try rewording your question.

Thank you very much for your assistance. I will ask my citizenship students to ask you their questions tonight.

If you would like to study as a full-time student in the United States, you will need a student visa. There are two nonimmigrant visa categories for persons wishing to study in the United States. These visas are commonly known as the F-1 academic student visa and the M-1 vocational student visa. Please select from the links below or see the page I've opened for you for more information and eligibility criteria for the F-1 and M-1 visas.

• F-1 Student Visa
• M-1 Student Visa

Who was Emma Lazarus?

I am an Intelligent Virtual Assistant designed to help you with the USCIS.gov website. My designers picked my name for Emma Lazarus who wrote the poem that is on the base of the Statue of Liberty: "Give me your tired, your poor, your huddled masses yearning to breathe free....". How can I help you today?

What is the Great Colossus?

I don't understand your question. Please try asking it in a different way.

Where is the Statue of Liberty located?

I couldn't quite understand your question. Please try asking it in a different way or choose from the links below for more information.

• Green Card
• Citizenship
• Adoption

More Links >>

How can I study for the Citizenship Test?

Please select a link below for more information about the components of the English and civics tests. You can also select the guide you are most interested in from the links below.

* This link will take you to a new USCIS.gov site.

• Naturalization Test Overview *
• Study Materials for the English Test
• Study Materials for the Civics Test

Thank you very much for your assistance, Emma.

You're welcome. Let me know if there is anything else I can do for you.

bye-bye!

Goodbye.